Field Studio

Field Tool helps AT&T engineers complete site visits using LiDAR technology

Timeline:

2 - 3 Week Iterations

Role:

UX Researcher

Project overview

Field Studio helps AT&T engineers complete site visits using LiDAR technology to plan equipment setup, complete forms, and provide essential details.

Field Studio was developed using qualitative research to:

  • Understand why and how different roles of engineers conduct site visits

  • Determine the current process of completing site visits

  • Streamline the site visit process using LiDAR technology while integrating supporting apps

Home screen with available site visits
Site visit record screen with forms

Problem

How do you develop a digital tool to help engineers to conduct site visits?

Timeline

Research and design sprints are done concurrently, with two weeks for each phase. The phases are discovery research, initial design wireframes, usability testing, and final design.

research setup

User interviews

We conducted moderated user interviews to gather detailed information about engineer roles, site visits, and attitudes toward current methods.

Surveys

We used SurveyMonkey surveys to grasp user attitudes and assess iteration usability.

Usability Testing

We refined designs using Figma prototypes, then tested them on Microsoft Teams using feedback from user acceptance testing.

User Testing

We conducted moderated and unmoderated usability testing on both mobile and web applications.

User testing was done on various engineer roles to ensure they successfully navigated their job flow.

After remotely conducting user testing, we used user insights to identify bugs, prioritize feature requirements, and evaluate the performance of Field Studio.

A sample of notes taken from user acceptance testing highlighting confusion and pain points

Surveys

We gathered user insights using surveys to understand attitudes towards current processes and tools.

  • We sent surveys through SurveyMonkey to determine engineer attitudes towards the Costumer premise communication tool (CPCT).

  • Results showed that engineers varied in their usage of the CPCT app, often using workarounds to avoid using its features.

  • Survey results determined that the CPCT app would be integrated into Field Studio, replacing CPCT altogether.

UI Design

Field Studio screens were designed in Figma using user research findings and recommendations.

Research recommendations included adding a compass to the design studio, changing icons to increase recognition, implementing an undo feature for error prevention, and optimizing the user journey.

User interface design influenced by research findings and recommendations

Insights

User Acceptance Testing

Moderated and unmoderated user acceptance testing was done on iterations of Field Studio to ensure the app's usability, such as creating designs and adding equipment in LiDAR scans of the field.

Site Assessment Questions (SAQs)

Both moderated and unmoderated usability testing ensured that different engineer roles could conduct site assessment questions, which vary depending on the job and answers to SAQs.

Customer Premises Communication Tool

User interviews showed that customer communication is imperative provided through Customer Premises Communication Tool; however, many engineers prefer drafting their emails.